Terms & Conditions

Our Guarantee

We are a family-owned business that is passionate about the products that we create. All L-Bow items are fully guaranteed. If you experience a failure of any kind with one of our products, we’ll gladly repair or replace your product or refund your money. Satisfied customers are our best advertisement.

Return Policy

To serve you better, we ask that you give us a call, toll free at 1-888-MITTENS (648-8367) on all returns. You’ll be greeted by a real live person who will answer all of your questions.

Generally speaking, we will accept returns up to 30 days from the date of receipt in new/unused condition and in original packaging. We understand that each individual case is different and that is why we ask you to call in to receive a Return Authorization (RA#)